Hello {user.username},\r\n\r\nWe've reviewed your return request for Order #{return_requests.order_item_id}, and unfortunately, it has been declined for the following reason: {return_requests.remarks}.\r\n\r\nWe understand this may be disappointing. If you have questions or need assistance, please contact our support team at {system.support_number}. We're here to help.\r\n\r\nThank you for choosing{system.company_name}.\r\n\r\nBest regards,\r\n{system.company_name}